Privacy Policy

Thank you for your interest in SurfaceFlow. The protection of your personal data is important to us. In this privacy policy, we inform you about how we handle your data when you visit our website.

1. Controller

The controller responsible for data processing on this website is:

Facilitative Animal and Rangeland Management CC
P.O. Box 2040
Otjiwarongo, Namibia
Email: contact@farm.com.na

2. Collection and storage of personal data

When visiting the website

When you access our website, information is automatically sent to the server of our website by the browser used on your device. This information is temporarily stored in a so-called log file. The following information is collected without any action on your part and stored until it is automatically deleted:

  • IP address of the requesting computer (truncated)
  • Date and time of access
  • Name and URL of the retrieved file
  • Website from which the access was made (referrer URL)
  • Browser used and, if applicable, the operating system

The legal basis for processing the IP address is Art. 6 para. 1 lit. f GDPR. Our legitimate interest follows from ensuring a smooth connection, comfortable use of our website, and security.

When using the contact form

For any questions, we offer you the option of contacting us via a form provided on the website. A valid email address is required so that we know who the request is from and can respond to it. Additional information can be provided voluntarily.

Data processing for the purpose of contacting us takes place in accordance with Art. 6 para. 1 lit. a GDPR on the basis of your voluntarily given consent. The personal data collected by us for the use of the contact form will be automatically deleted after the request has been processed.

3. Hosting

This website is hosted by an external service provider (hoster). The personal data collected on this website is stored on the hoster's servers. This may include IP addresses, contact requests, meta and communication data, contract data, contact data, names, website accesses, and other data generated via a website.

The use of the hoster is for the purpose of fulfilling contracts with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast, and efficient provision of our online offering by a professional provider (Art. 6 para. 1 lit. f GDPR).

4. Sharing of data

Your personal data will not be transferred to third parties for purposes other than those listed below. We only share your personal data with third parties if:

  • you have given your express consent (Art. 6 para. 1 lit. a GDPR)
  • the transfer is necessary for the assertion, exercise, or defense of legal claims
  • there is a legal obligation to transfer (Art. 6 para. 1 lit. c GDPR)
  • this is legally permissible and necessary for the execution of contractual relationships

5. Cookies

We use technically necessary cookies on our website to enable the use of the site. No tracking or marketing cookies are used.

6. Your rights

You have the right:

  • in accordance with Art. 15 GDPR to request information about your personal data processed by us
  • in accordance with Art. 16 GDPR to request the correction of inaccurate or completion of your personal data stored by us
  • in accordance with Art. 17 GDPR to request the deletion of your personal data stored by us
  • in accordance with Art. 18 GDPR to request the restriction of the processing of your personal data
  • in accordance with Art. 20 GDPR to receive your personal data in a structured, commonly used and machine-readable format
  • in accordance with Art. 7 para. 3 GDPR to revoke your consent at any time
  • in accordance with Art. 77 GDPR to complain to a supervisory authority

7. Right to object

If your personal data is processed on the basis of legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, provided there are grounds for this arising from your particular situation.

8. Data security

During the website visit, we use the common SSL (Secure Socket Layer) procedure in conjunction with the highest encryption level supported by your browser.

9. Currency of this privacy policy

This privacy policy is currently valid and has the status of April 2026. Due to the further development of our website and offers via it or due to changed legal or official requirements, it may become necessary to change this privacy policy.